Philadelphia County Assistance Office – Parkside District (Long Term and Independent Services)

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• Contact Info:

• Address: 5070 Parkside Avenue, Philadelphia, PA 19131

• Phone: (215) 560-5500

• Website: www.dhs.pa.gov

• Hours: Monday–Friday, 8:00 AM–5:00 PM

 

What to Expect When You Contact Them:

 

Initial Call or Visit

Staff will ask about your household, income, and needs. You may be directed to apply online or schedule an in-person appointment.

Eligibility Screening

 

Services are for low-income Philadelphia residents. Eligibility depends on income, household size, and specific program rules.

 

Application Process

You can apply:

• In person at the Parkside office

• Online via COMPASS

• By phone or mail (call for instructions)

 

Follow-Up and Support

 

Caseworkers assist with interviews, document submission, renewals, and appeals. Notices are sent by mail or through your COMPASS account.

• Services Provided at Parkside:

• SNAP (Food Stamps)

• TANF (Cash Assistance)

• Medical Assistance / Medicaid

• LIHEAP (Heating Assistance)

• Long-Term Services and Supports (LTSS)

• Home and Community-Based Services (HCBS)

• Child Care Subsidies

• Burial Assistance (in limited cases)

• Help with Community HealthChoices enrollment and renewals

 

• How It Can Help You:

• Provides access to food, healthcare, and income support

• Helps seniors and people with disabilities get long-term care services

• Assists with heating bills and emergency energy needs

• Supports working families with child care subsidies

• Offers guidance on Medicaid managed care plans and appeals

 

• Tips for Applicants:

• Bring or prepare:

• Valid photo ID

• Social Security cards for all household members

• Proof of residency (utility bill, lease, etc.)

• Income documents (pay stubs, benefits letters)

• Expense receipts (rent, utilities, medical bills)