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Policies
All Policies on this page are open source.
Staff must report any arrest within 72 hours to ensure client safety and regulatory compliance.
Only authorized personnel may access client information based on job-related need, with strict confidentiality safeguards
Family First Homecare ensures equal access and reasonable accommodations for individuals with disabilities in all services and employment practices..
Clients are admitted based on eligibility, care needs, and consent, following a structured intake and planning process.
Suspected abuse, neglect, or exploitation must be reported to protective services within 48 hours to protect vulnerable clients.
All staff complete yearly training on abuse prevention, incident reporting, complaints, compliance, and fraud awareness.
Financial incentives or referral payments involving MA recipients are strictly prohibited to maintain ethical standards.
Staff must report arrests, convictions, or child-abuse registry listings within 72 hours to maintain compliance and safety.
Clients must give written consent before their personal information is used or shared beyond routine care or operations.
Trained backup staff are available to ensure uninterrupted care when scheduled caregivers are absent.
Anyone working in homes with children must obtain and maintain a valid child abuse history certification
Client records are reviewed quarterly to ensure accuracy, completeness, and confidentiality
Clients have the right to request and receive access to their records through a secure and timely process.
Staff must act ethically and disclose any personal interests that could conflict with their professional responsibilities.
All participant notices must be tailored to each individual’s cognitive and language needs to ensure understanding.
Staff use customized communication methods to ensure clients with impairments can fully engage in their care.
Protected Health Information is handled securely and confidentially in accordance with HIPAA regulations.
Clients and staff can report issues through a structured process that ensures timely resolution and protection from retaliation.
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Outlines procedures for preparing, responding to, and recovering from emergencies to ensure client and staff safety
Requires monthly exclusion screenings to prevent employment of individuals barred from federally funded healthcare programs
Mandates SSN and employment eligibility verification through E-Verify within three business days of hire.
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Details preparedness and response protocols for severe weather events to maintain safety and service continuity.
Requires clock-ins, supervisor checks, and alertness verification for overnight staff to ensure safety
Defines hierarchical structure and reporting relationships to support accountability and operational integrity.
Mandates accurate, secure, and timely documentation of participant records with regular audits.
Requires staff to sign and follow service plans, with audits and disciplinary actions for non-compliance.
Requires staff to follow safety protocols, report incidents, and use de-escalation techniques to protect themselves and clients.
Establishes a framework for creating, implementing, and reviewing policies to ensure consistency and compliance.
Allows limited provisional hiring under strict conditions with monitoring and documentation.
Implements audits, training, and corrective actions to ensure service excellence and regulatory compliance.
Mandates immediate reporting of suspected abuse or neglect, with protections and legal compliance.
Requires PPE, isolation, and hygiene protocols when caring for clients with respiratory illnesses.
Details non-clinical services provided under individualized care plans with quality monitoring and limitations.
Requires consistent infection control practices including PPE, hygiene, and exposure reporting
Defines procedures for service termination, client transfers, and referrals to ensure continuity and compliance.
Mandates TB screening, PPE use, and exposure protocols to prevent transmission and protect public health.
What data we collect, how we use it, how we protect it.
Contact
If you need more clarity on these policies or have feedback to improve our policies, please reach out!